About CWD

Our Mission

The Calamba Water District, hereinafter referred to as "District," upholds the following principles embodied in its vision, mission and core values.

The District will ensure the Calambeños with sufficient supply of potable water 24/7 along with its commitment to establish sewerage and septage management system as part of our environmental concern.

Our Vision

The Calamba Water District, hereinafter referred to as "District," upholds the following principles embodied in its vision, mission and core values.

A District with the highest quality of service that ensures customer satisfaction by providing continuous supply of potable water at an affordable cost and committed to an environmental preservation and protection.

Core Values

The Calamba Water District upholds the following principles embodied in its vision, mission and core values.

KNOWLEDGEABILITY

Wisdom as evidenced by possession of knowledge.

DEDICATION

Wholehearted devotion to one's work.

COMMITMENT

Pledging one's self to a purposeful endeavor, while practicing righteous beliefs and faithfully adhering to those beliefs; It is also referred to as “Persistence with Purpose."

LOYALTY

Means being absolutely true at all times in any circumstances.

INTEGRITY

Possession of strong moral character.

SIMPLE LIVING

The act of moving from a lifestyle of greater consumption towards a lifestyle based on voluntary simplicity.

Quality Policy

The Calamba Water District is dedicated to effectively provide our water management services that meet or exceed our customers' requirements, expectations and conformance to all quality parameters required by the international and statutory standards.

In order to achieve this goal, we think and act as a team to give our customers the best service that we can give. Towards this end, we commit:

To meet, if not exceed, the standards set by the Philippine National Standard for Drinking Water (PNSDW).
To communicate our quality policy with our customers, and all other interested parties and encourage our employees to embrace quality as their personal commitment to the water district.
To identify areas for continual improvement by conducting regular review of the Quality Management System and subjecting the performance of Calamba Water District to regular internal audit.

GAD Goals

Mission

The District will ensure the women and men in Calamba City to equitably access potable water 24/7 and will promote participative discussion and feedback to enhancing services.

Vision

A gender responsive water district providing the highest quality of service to ensure continuous supply of potable water at an affordable cost to women and men in Calamba City, and committed to an environmental preservation and protection.

Core Values

Knowledgeability

Dedication

Commitment

Loyalty

Integrity

Simple Living

Gender Responsive

Goals

1. To mainstream gender in policies, people, programs and services, and enabling mechanisms for a gender responsive Calamba Water District.
2. To strengthen the participation of external clients in stakeholder's discussions as partners to equally contribute and benefit in identifying and addressing needs and concerns.
3. Enhance the capacity of internal clients to develop gender lens and address gender concerns in the performance of its mandate and programs.
4. To serve as a model to institutionalize GAD across all water districts.

Quality Policy

At Calamba Water District (CWD), we are committed to providing safe, reliable, and sustainable water services by embracing our core principles. Our commitment as a gender- responsive water district includes actively promoting gender equality and inclusion in all aspects of our operations and service delivery, recognizing that water access, use, and management impact all genders differently.

C Commitment to Compliance to Quality Standards, Customer Satisfaction, and Community Inclusion
- Comply with the Philippine National Standards for Drinking Water (PNSDW), statutory, regulatory, and international requirements, including those promoting gender equality and non-discrimination.
- Consistently meet or exceed customer requirements and expectations by understanding and addressing the diverse water needs of all community members, particularly women and marginalized groups who often bear the primary responsibility for water collection and household water management.
W Workforce Engagement, Continuous Improvement, and Welcoming Environment
- Work as a team and empower all employees, regardless of gender, to take ownership of quality as a personal responsibility. This includes promoting equal opportunities for training, career advancement, and leadership roles for all genders.
- Enhance our Quality Management System (QMS) through regular reviews, audits, and continual improvement initiatives, with a specific focus on identifying and addressing potential gender-based disparities in the workplace and in-service delivery.
- Foster a respectful, inclusive, and safe working environment free from harassment and discrimination for all genders in our workforce.
D Dedication to Sustainability, Service Excellence, and Diversity
- Deliver services that ensure long-term water security, resource efficiency, and environmental stewardship by integrating gender perspectives into planning and decision-making and implementation processes, recognizing women's critical roles in water conservation and resource management.
- Demonstrate excellence in public service through accountability, transparency, and innovation, ensuring that feedback mechanisms and grievance procedures are accessible and responsive to the needs of all community members, including those who are often underrepresented.